Shipping & Returns

Returns

We are unable to accept returns on all food products. We will, however, reship products in the event they arrive damaged or otherwise defective. 

If you have any issues with your order, Contact Us at Hello@toppers-express.com with your order number and details about the product.

We require photos for all damages to receive refunds or reshipments.

Refused Orders

If an order is refused with the delivery carrier, we cannot reship it. Customers must accept the order, then contact Toppers Express with photos and the order number.

Shipping

Most products are ready and available to ship within one business day of the order. We ship most orders Monday through Wednesday depending on the shipping address. 

Orders placed before 1pm Central Standard Time (CST) will generally go out the same day. 

Orders placed after 1pm CST will ship the following business day. 

Due to the sensitive nature of many of our products, we are unable to ship some orders if they would arrive over the weekend. Those orders will be held until the following week. 

While we do our best to ship along these guidelines, factors outside of our control may result in extra processing time. If you need your order by a specific date, please specify in the order notes or contact us at Hello@toppers-express.com and we'll do our best to meet those requirements.

Expedited Shipping

Most orders will be given the option of expedited shipping via 2nd Day Air and Overnight services provided by UPS or FedEx. If you urgently need your order, please select one of these options during checkout as these orders will be prioritized.

Dry Ice

Toppers Express utilizes dry ice and ice packs for heat-sensitive orders. The amount of dry ice or ice packs included in each shipment is determined at our warehouse’s discretion based on the products ordered and shipping conditions.

If you believe your order requires additional dry ice, please leave a note at checkout and our team will review your request.

Dry ice naturally evaporates during transit. If you do not see dry ice remaining in your package upon arrival, please check for the plastic dry ice bag, as the dry ice may have fully evaporated during shipping.

Commercial, Residential, and PO Boxes

We can ship to most addresses in the United States including Hawaii and Alaska. The time in transit varies depending on product availability and your specific geographical location. In some cases we can also ship to addresses located in Canada and Mexico. However there are many restrictions so please contact us if you would like to place an order outside of the United States.

Please note, our delivery carriers do not deliver on Sunday. If you would like your package delivered Saturday, please make sure your commercial address is signed up here: https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/weekend-pickups-deliveries.page

Residential Addresses cannot receive Saturday Deliveries. If orders placed will not arrive by Friday of the week they are placed, they will be held to ship on the following Monday or Tuesday.

Toppers Express is unable to ship to PO Boxes. Orders placed to PO Boxes will be contacted for an additional address. 

Please double check your shipping address before ordering. Once the product leaves our warehouse, no changes can be made to the order nor returned.